Free From Family Co

Please contact us immediately!Orders can only be added to before they have been picked and packed. Please contact by immediately if you wish to change your order by emailing <a href="mailto:support@freefromfamily.co">support@freefromfamily.co</a> or calling (08) 6186 6656.

Please contact us immediately!. Orders can only be added to before they have been picked and packed. Please contact by immediately if you wish to change your order by emailing support@freefromfamily.co or calling (08) 6186 6656.

Help, I Ordered the Wrong Thing or Forgot Something!

Order Issues

Are Your Products Available In Local Stores?

Where Is Your Shop Located?

General Information

How Can I Find The Ingredients And Nutritional Information For Your Products?

Is Everything You Sell In Stock?

A Product I Need is 'Out of Stock'?

I Want More Than I Can Add to Cart?

Product Information

Do You Offer Free Shipping?

What Are Your Shipping Rates?

Is There A Pickup Service Available?

How Long Will It Take For My Order to Be Dispatched?

Can I Have My Order Shipped Express?

How Long Does Delivery Take?

Can I use a PO Box, Parcel Locker or RMB for delivery?

Do You Ship Worldwide?

How Do I Track My Order?

Christmas Shipping Dates 2025

Shipping & Delivery

How Do I Apply Discount Codes or Gift Cards?

Why Isn’t My Discount Code Working?

Payments & Discounts

Help, I Forgot to Add the Free Lollies to My First Order!

Help, I Forgot to Apply a Coupon Code to My Order!

Help, I Used the Wrong Address On My Order!

What Should I Do If My Order is Damaged Upon Arrival?

What Do I Do if I Receive the Wrong Product In My Order?

My Order Hasn't Arrived Yet?

What If My Package Gets Lost During Transit?

How Do I Cancel My Order?

Help, I Ordered the Wrong Thing or Forgot Something!Updated 2 months ago